Last Revised: Aug 01, 2024

7th Wave Energy and Social Services is dedicated to upholding the accuracy, security, and privacy of your Personal Information, as defined below, in compliance with relevant Canadian privacy laws. Therefore, this Privacy Policy pertains to all Personal Information that we gather, use, and disclose.

"Personal Information" refers to any information that identifies, or could reasonably identify, an individual. In connection with this website (www.7th-wave.ca) and our company, we, or third parties providing software or hosting services to us, may also collect aggregated data about you. This aggregated data does not identify you personally and is not considered personal information.

By using this website, you agree to the terms outlined in this Privacy Policy and to the use of software cookies. If you do not agree, please refrain from using the website. By continuing to use this website, you confirm that you have read and understood the Privacy Policy and accept the use of software cookies.

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COOKIES
Cookies are small files or pieces of information that may be stored on your computer’s hard drive when you visit a website.
Our website utilizes cookies to ensure the site runs smoothly and offers visitors the best possible experience. 

Most web browsers are set to accept cookies automatically. However, you can modify your browser settings to block cookies or alert you when a cookie is being sent, giving you the option to accept or decline it.

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What ‘Personal Information’ do we collect?
We will only collect such personal information from you that is necessary to fulfill the following:: 

•    To assess if you are eligible for the program applied for;
•    To send you information or to respond to your queries
•    To keep in contact with you while an approved project is underway.
•    To deliver the approved energy-saving measures.
•    To meet regulatory requirements; 

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The information to be collected will be outlined on the contact form on this website.  Your use of the contact form or any email from this website is deemed consent to collect and retain the personal information you have given us.

EMAIL
We may collect and store your email address when you contact us through the contact form or by emailing one of our email addresses listed on the site. In both instances, your email is collected and stored. 

How long do we keep your ‘Personal Information’?
We only keep your personal information for as long as we need it to fulfill the purposes it was collected for, or as required by law. Once we no longer need your information, we will securely delete, destroy, or anonymize it to protect your privacy.

How do we decide on retention periods?
The time we keep different types of personal information depends on:
•    Why we collected and use the information.
•    Legal requirements we must follow.
•    Our need to resolve any disputes or enforce our agreements.

Secure Disposal of Personal Information
When we no longer need your personal information, we take steps to dispose of it securely. This means:
•    Deleting electronic records from our systems.
•    Shredding physical documents.
•    Ensuring our third-party service providers also securely dispose of your information.

If you have any questions about how long we keep your information or want to know more about our data retention practices, please contact us.

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Who do we share ‘Personal information’ with?
EMPLOYEES
We may disclose user data to any member of our organization who reasonably requires access to fulfill the purposes outlined in this Privacy Policy.

OTHER DISCLOSURES
We will not sell or share your data with third parties, except in the following circumstances:
1.    If required by law;
2.   If necessary for any legal proceedings;
3.   To subcontractors and program sponsors as required under specific program rules.

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Privacy and Security Notices

INTERNET COMMUNICATION
Please be aware that Internet communications are susceptible to interception, misuse, and/or alterations by parties other than the intended recipient. Although we have implemented measures to mitigate this risk, transmissions over the Internet remain vulnerable. By choosing to communicate with us via the Internet, you accept these risks.

LINKS TO OTHER WEBSITES
Our website may contain links to external websites, including third-party sites, which are not governed by this privacy policy. Once you leave our website, our privacy policy no longer applies. Additionally, we are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy statements of those sites to understand how your information may be collected, used, shared, and disclosed.

PERSONAL INFORMATION PROTECTION
While we take all reasonable precautions to ensure that user data is secure and that users are protected, the risk of harm always remains. The Internet as a whole can be insecure at times, and therefore, we cannot guarantee the security of user data beyond what is reasonably practical.

CHANGES TO OUR PRIVACY POLICY
We reserve the right to amend this Privacy Policy at any time to ensure compliance with the law and reflect changes to our data collection process. Any modifications will apply to all Personal Information we hold. Updates will be posted on our website, with the "Effective Date" at the bottom of this Privacy Policy indicating the date of the latest amendment. We encourage users to review this Privacy Policy periodically to stay informed of updates. 

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Access and Correction of Personal Information
Under PIPEDA, you have the right to access your personal information held by us and to request corrections to any inaccuracies. If you wish to access or update your personal information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and provide you with the information in a comprehensible format.

To request access to or correction of your personal information, please follow these steps:
1.    Contact Us: Send a written request to the email address provided below, specifying the information you wish to access or correct.
2.    Verification: To protect your privacy, we may need to verify your identity before granting access or making corrections.
3.    Review and Response: Upon receiving your request, we will review it and respond within 30 days. If additional time is needed, we will inform you of the extension period.
4.    Corrections: If any of your personal information is found to be inaccurate or incomplete, we will promptly make the necessary corrections and inform any third parties who have access to the incorrect information.

Please note that there may be exceptions to your access and correction rights, such as if the information is subject to legal privilege or if granting access would reveal confidential commercial information or the personal information of other individuals.

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Accountability
7th Wave Energy and Social Services is committed to protecting your personal information and ensuring compliance with applicable privacy laws. We have designated a Privacy Officer responsible for overseeing our privacy practices and ensuring that your personal information is handled in accordance with this Privacy Policy and relevant legislation.

Responsibilities of the Privacy Officer
Our Privacy Officer is responsible for:
•    Implementing and maintaining our privacy policies and practices.
•    Ensuring that all employees understand their responsibilities regarding personal information protection.
•    Responding to any inquiries, concerns, or complaints about our privacy practices.
•    Monitoring compliance with applicable privacy laws and regulations.
•    Conducting regular audits and assessments of our privacy practices to ensure ongoing compliance and improvement.

Contacting the Privacy Officer
If you have any questions, concerns, or complaints regarding the handling of your personal information, or if you wish to exercise your rights under this Privacy Policy, please contact our Privacy Officer:

Privacy Contact Information:
Email: privacyofficer[at]7th-wave.ca
 

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